ARENA Competition Manager provides gymnastics competition and organisation management tools through arenacompetitionmanager.com and the ARENA application.
This policy explains what personal information is handled, why it is used and how to raise a privacy concern.
About ARENA
ARENA Competition Manager is owned by Ben Ellis, based in Christchurch, New Zealand.
Contact: admin@arenacompetitionmanager.com
Information handled
Depending on the features used, ARENA handles:
- Accounts: names, display names, email addresses, country and authentication information.
- Organisations: organisation details, memberships, roles, permissions, invitations and membership status.
- Athletes: names, preferred names, dates of birth, gender, country, gymnastics identifiers, photo-consent status, organisation relationships, training discipline, level and coach assignments.
- Coaches: names, account emails, organisation memberships, applications, application messages, qualifications, disciplines, issuing bodies and qualification award dates.
- Judges: names, contact information, qualifications, availability, panel roles and appointments.
- Competition administration: provisional and named entries, attendance, levels, divisions, teams, sessions, groups, competition order and entry changes.
- Withdrawals and reconciliation: withdrawal reasons, supporting evidence where uploaded, entry charges, penalties, fee adjustments, adjustment reasons and financial reconciliation records.
- Judging and results: judging submissions, official scores, corrections, placings, qualification status, published results, rankings and medal calculations.
- Coach enquiries: the relevant athlete and routine, enquiry category, reference code, submission time and resolution status.
- Communications: invitations, announcements, notifications, recipient details, delivery status, read status where recorded and correspondence with ARENA.
- Billing: billing names, emails, addresses, customer tax identifiers where supplied, invoices, payment references and transaction status.
- Uploaded content: organisation and event images, competition documents, routine music and other supported files.
Withdrawal evidence may contain sensitive information, including health information. Please provide only what is necessary and avoid including unrelated personal information.
Why information is used
Information supports account access, permissions, organisation records, competition entries, athlete identification, age divisions, coach assignments, judge appointments, scoring, results, enquiries, financial reconciliation, licence payments and operational communications.
Gymnastics identifiers can support athlete matching during imports. Dates of birth can support age-based division assignment.
Required information varies by feature. Without information needed for a particular function, ARENA may be unable to provide that function.
Information supplied by organisations
Clubs, event hosts, coaches and officials may supply information about other people, including children.
They must have a lawful basis for supplying it and meet applicable notification obligations. Individuals should understand what information is supplied, why it is needed, who can access it and what may be published.
Where ARENA processes information solely on an organisation’s behalf, that organisation retains its applicable privacy responsibilities. Where ARENA collects or uses information for its own purposes, ARENA has its own responsibilities.
Any applicable indirect-collection notification requirements must be met. This policy does not replace notices that need to be brought to the attention of affected individuals.
Children’s information
Children’s information requires particular care.
Clubs and hosts must explain relevant collection, use and publication in a way appropriate to the athlete’s age and circumstances, involving parents or guardians where appropriate.
A recorded photo-consent status does not, by itself, establish permission for every use of an image or other personal information.
Parents or guardians may raise concerns about a child’s information. Identity, authority and the child’s own privacy rights may need to be considered before information is disclosed.
Access within ARENA
Information is available according to organisation membership, permissions, event responsibilities and appointed roles.
Relevant records may be accessed by authorised organisation administrators, entry users, coaches, hosts, judges, recorders and finance users.
Coach applications share the applicant’s name, email, message and recorded qualifications with the organisation reviewing the application. Coach assignments and relevant qualifications can appear in event records and coaches’ summaries.
Coach enquiry records are used by authorised competition officials to manage and resolve enquiries.
Public information
When publication is enabled, public pages, scoreboards and exported documents may display athlete names, organisations, levels, divisions, teams, session and group information, competition order, scores, placings and qualification status.
On public results pages and rankings, athletes under 18 are displayed using their first initial and last name. From their 18th birthday, their full name may be displayed. Where a date of birth is missing, the abbreviated name is used. Age is determined from the stored date of birth; the date of birth is not included in the public results data.
Public rankings may associate athletes with their organisations, levels and results. Medal tables summarise organisation placings from eligible completed results.
Depending on the result view, published scores may include difficulty, calculated execution scores, neutral deductions and bonuses.
Dates of birth, gymnastics identifiers, account authentication details, billing information, withdrawal evidence and internal enquiry records are not intended for public competition displays.
Hosts must check public documents and images before uploading or publishing them. Information made public may be copied, downloaded or shared by others.
Contact your club, the event host or ARENA if you have a concern about published personal information.
Emails and notifications
ARENA uses contact details to send relevant operational messages, including account communications, invitations, appointments, event announcements, entry reminders and billing communications.
Notification and delivery records support communication management and troubleshooting.
Payments and service providers
Stripe processes ARENA licence payments. ARENA uses billing and transaction information to administer payments, invoices and related records. Information entered into Stripe’s payment services is also subject to Stripe’s privacy terms.
ARENA uses Supabase for application data, authentication and storage; Resend for transactional email; and Google Workspace for business email.
These providers receive information relevant to their services and may process information outside New Zealand. ARENA remains responsible for applicable privacy obligations. Where an overseas transfer is a disclosure covered by New Zealand privacy law, the required safeguards must apply.
Browser storage and security
The website and application use browser storage for functions including authentication sessions, recorder access, event selections, display preferences and help-guide progress. Clearing that storage may sign you out or reset selections.
ARENA must take reasonable steps to protect personal information against loss, misuse and unauthorised access, modification or disclosure. Users must also protect their passwords and access codes.
If a privacy breach causes or is likely to cause serious harm, ARENA must notify the Privacy Commissioner and affected individuals as required by law.
Retention
Personal information must not be kept longer than required for a lawful purpose.
Relevant purposes may include ongoing organisation administration, competition records, published results, accounting obligations and resolving disputes.
Archiving an athlete, withdrawing an entry or ending a membership does not necessarily delete earlier records.
Contact ARENA to ask about retention or removal of a particular record. Requests will be considered alongside applicable obligations and the rights of others.
Access, correction and complaints
You may request access to information held about you or ask for a correction by emailing admin@arenacompetitionmanager.com.
We may need to verify your identity or authority. Requests will be handled within the timeframes required by the Privacy Act, including any lawful extensions.
If a requested correction is not made, you may ask for a statement of correction to be attached to the information.
You can also contact the relevant organisation about records it manages. Contacting that organisation first is not a condition of raising a privacy concern with ARENA.
If your concern remains unresolved, you may complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Updates
The published policy will show its latest update date. It may be revised as ARENA’s features or obligations change.